Help & FAQs

Customer online account

• Can I check my subscription status online?
• Create new account
• DeAgostini login for UK/USA/DE/AT/NL
• Delete my account
• How can I change my shipping address?
• How can I find out the contents of my next delivery? What's included in my next package?

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Shipping and Delivery

• Can I change my delivery frequency or the number of items in each parcel?
• Do you provide a tracking link for your parcels?
• How much would I be charged for shipments?
• My delivery is late or has been delayed
• Order returned to sender
• What is the shipping frequency?

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Billing and credits

• Can I request a copy of an invoice?
• Can I set my payment date to be the same every month?
• I think I am entitled to a refund.
• My last invoice have a different amount than I expected?
• Request discount or price match
• Request payment link

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Technical Support & Build Help

• Are new collections currently available?
• Batmobile 1989 – Stage 60 Screw F Assembly Correction
• Darth Vader Premium Base – Touch Sensor
• My Batmobile 1989 Collection Issue 17 instructions are missing a page. What should I do?
• Need Help Building Your Model?
• Peugeot 205 – Stage 102: Fitting the Rear Window

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Damaged and missing items

• Item Not Included in Your Parcel – Planned Skipped Item or Missing Item?
• Missing Item from Your Parcel
• My Item(s) Arrived Damaged
• Parcel Not Received or Lost in Transit

Cancellations/reactivations

• How do I exercise my right of withdrawal?
• How do I exercise my right of withdrawal?
• How can I pause or reactivate my subscription?
• How can I cancel my subscription?

Miscellaneous

• Can Customer Service provide product stock updates?
• Can I buy individual items without a subscription?
• Can I get the free gifts without signing up?
• Don’t Miss Out – Join Our Official Fanhome Community!
• How can I provide feedback about your products or services?
• How do I sign up for a collection or purchase a product?

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