Customer online account
- Can I check my subscription status online?
- Create new account
- Delete my account
- How can I change my shipping address?
- How can I find out the contents of my next delivery? What's included in my next package?
- I have forgotten my password for my customer account!
Shipping and Delivery
- Do you provide a tracking link for your parcels?
- How much would I be charged for shipments?
- My delivery is late or has been delayed
- Order returned to sender
- Return your order
- What is the shipping frequency?
Billing and credits
- Can I request a copy of an invoice?
- Can I set my payment date to be the same every month?
- I think I am entitled to a refund.
- My last invoice have a different amount than I expected?
- Request discount or price match
- Request payment link
Technical Support & Build Help
- Batmobile 1989 – Stage 60 Screw F Assembly Correction
- Darth Vader Premium Base – Touch Sensor
- My Batmobile 1989 Collection Issue 17 instructions are missing a page. What should I do?
- R2-D2 Battery & Power Troubleshooting Guide
- Sklyline replacement kits guide
- Toyota Supra – Stage 92 Additional Parts Update
Damaged and missing items
Cancellations/reactivations
Miscellaneous
- Availability of the product in stock
- Can I buy a Fanhome/DeAgostini collection in store?
- Can I buy only the first package or a single figure?
- Can I get the free gifts without signing up?
- Can't complete an online order?
- DeAgostini login for UK/USA/DE/AT/NL